Client Rights at Peninsula
Professional and Ethical Care
Be treated according to the highest professional, ethical, and clinical standards.
Receive services from appropriately qualified, experienced, and CDA-licensed psychologists.
Clear Information about Services
Be informed about the nature and scope of psychological services offered.
Be informed about session fees, payment policies, cancellation policies, and any applicable administrative charges before services begin.
Know the name, qualifications, and licensing status of your treating psychologist.
Informed Consent and Participation
Receive clear explanations about your assessment, formulation, therapeutic approach, goals, and expected duration of therapy.
Be informed about the potential benefits, risks, limitations, and alternatives to therapy.
Ask questions at any time and receive answers in language you can reasonably understand.
Participate actively in decisions regarding your treatment.
Right to Refuse or Discontinue
Decline or discontinue therapy at any time.
Withdraw consent for any intervention.
Be informed of potential psychological implications of discontinuing therapy abruptly.
Second Opinion or Referral
Request a second opinion.
Request referral to another psychologist or healthcare provider without compromising your care.
Privacy and Confidentiality
Expect your personal privacy to be respected during sessions.
Have your records and communications kept confidential in accordance with UAE law and CDA regulations.
Be informed of the limits of confidentiality (e.g., risk of harm to self or others, safeguarding concerns, legal obligations).
Access to Records
Request access to your clinical records in accordance with CDA regulations and clinic policy.
Request correction of factual inaccuracies in your file where appropriate.
Safe and Respectful Environment
Receive services in a safe, professional, and non-discriminatory environment.
Be treated with dignity, respect, and cultural sensitivity.
Receive appropriate protection and support if you are considered vulnerable (e.g., minor, elderly, person of determination).
Complaints and Feedback
Receive information about how to submit a suggestion or complaint.
Expect complaints to be reviewed fairly, respectfully, and within a reasonable timeframe.
Research or Training Participation
Consent or refuse to participate in research, training, supervision recordings, or educational activities.
Withdraw consent for such participation at any time without affecting the quality of your care.
Emergency Situations
Be informed that Peninsula Psychology does not provide emergency or crisis services.
Receive guidance on appropriate emergency contacts if you present with acute risk.
